What can we say? Life happens. While you have every intention of taking that trip of a lifetime, illness, family emergencies and more can hamper your best-laid plans. We strongly urge everyone who books a smarTours package to obtain travel insurance, regardless of your age or the tour you’ve selected.
smarTours is partnering with TripAssure to offer affordable, comprehensive travel protection insurance. Depending on the plan you choose, the benefits of this insurance are priceless and may include covering: medical expenses or evacuation; trip cancellation, interruption or delay; lost or delayed baggage; 24/7 one-call worldwide travel assistance and more. Please click below for more information about travel protection insurance and be sure to include this as part of your travel budget. You’ll travel easier just knowing you have it!
Reporting Claims with Trip Mate
If you purchased a travel protection plan through us for a trip that was subsequently suspended because of Covid-19, and believe you are eligible to submit a claim, please contact Trip Mate directly. Please report your claims online. It is important that you give an eConsent while reporting your claim. With an eConsent, you agree to receive correspondence electronically. Unfortunately, there will be no one at the office to mail paper claim forms or other documents by USPS.
Trip Mate also encourages you to go online to:
- Review or print your Plan Document: www.tripmate.com/wpf394h or www.tripmate.com/wpf394U.
- Check the status of your claims at www.tripmate.com; please have your claim number handy.
- Follow the step-by-step guide on how to submit a claim online.
For more information, please read these Frequently Asked Questions from Trip Mate. If you have additional questions, please contact Trip Mate.