Sofitel Hangzhou Westlake | Hotel in Hangzhou

| 8.4 (520 Reviews) |  1 Bathroom
Shangcheng Hotel | Sofitel Hangzhou Westlake

Hotel in Shangcheng, Hangzhou

Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Housekeeping is available on request.
Sofitel Hangzhou Westlake offers 233 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Shampoo
  • Soap
  • Bathrobes
  • Designer toiletries
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels
Bedroom
  • Premium bedding
  • Down comforter
  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Bed sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Pillow menu
  • Iron/ironing board
  • Free local calls
  • Laptop-friendly workspace
  • LED light bulbs
  • Free newspapers
  • Safe
  • Energy-saving switches
  • Desk
  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Water-efficient showers only
  • Turndown service
  • Eco-friendly cleaning products provided
  • Slippers
Breakfast
  • Coffee/tea in common area(s)
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 188 per person
  • Refrigerator
  • Free bottled water
  • Minibar
Parking
  • Airport shuttle on request
  • 24-hour roundtrip airport shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Free self parking on site
Accessibility
  • Wheelchair-accessible path of travel
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchairs available on site
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
Activities
  • Hiking/biking trails
  • Boat tours
  • Theme parks
  • Sauna
  • Lifeguards on site
  • Full-service spa
  • 24-hour fitness center
  • Steam room
  • Indoor pool
Entertainment
  • Satellite channels
  • LCD TV
General
  • Business center
  • Meeting rooms
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Free newspapers in lobby
  • Elevator
  • English
  • Chinese (Mandarin)
  • No plastic drinking straws
  • Vegan dining options
  • Local artist showcase
  • Reusable tableware only
  • Comprehensive food waste policy
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Reusable cups only
  • No plastic coffee stirrers
  • At least 80% lighting from LEDs
  • No plastic water bottles
  • Smoke-free property
  • Locally-owned & organized tours & activities
  • No plastic soda bottles
  • Vegetarian dining options
Guest Services
  • Indoor pool
  • Free cribs/infant beds
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • 24-hour front desk
  • Daily housekeeping
  • Concierge services
  • Luggage storage
  • Multilingual staff
  • Change of bedsheets (on request)
  • Tour/ticket assistance
  • Dry cleaning service
  • Change of towels (on request)
  • Porter/bellhop
  • Turndown service
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi and wired Internet
Outdoors
  • Terrace
  • Lifeguards on site
  • BBQ grill(s)
Spa
  • Sauna
  • Facials
  • Body treatments
  • Spa open daily
  • Massages

Policies

Check-in
Check-in start time: 2 pm; check-in end time: noon express check-in available
Check-out
Check-out before noon express check-out available
Child Policy
Children are welcome. kids stay free! one child 11 years old or younger stays free when using existing bedding. rollaway/extra beds are available for cny 288.0 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately cny 188 per person airport shuttle fee: cny 550 per vehicle (one-way) rollaway bed fee: cny 288.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request. extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

Giuseppe
Apr 24, 2026 11:30:00 AM
Review Score:   8
Summary: Conveniently located close to West Lake.
See All Reviews

Room Arrangement

Room Info Facilities
Superior Room, 2 Twin Beds, City View
Room Size: 377 square feet m2
2 Twin Beds
Superior Room, 2 Twin Beds, City View

General

Electric kettle, Shower/tub combination, Number of bedrooms - 1, Coffee/tea maker, Square feet - 377, Square meters - 35, Extra bed count 1, Ping - 10.59, Private bathroom, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Luxury King Room
Room Size: 484 square feet m2
1 King Bed
Luxury King Room

General

Window screens, Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Square feet - 484, Ping - 14, Extra bed count 1, Square meters - 45, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Superior King Room
Room Size: 377 square feet m2
1 King Bed
Superior King Room

General

Private bathroom, Electric kettle, Shower/tub combination, Number of bedrooms - 1, Coffee/tea maker, Ping - 11, Square feet - 377, Rainfall showerhead, Square meters - 35, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Junior Suite, 1 King Bed
Room Size: 646 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Square feet - 646, Electric kettle, Number of bedrooms - 1, Ping - 18.15, Extra bed count 1, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Square meters - 60, Espresso maker, Separate sitting area, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Luxury Room, 2 Twin Beds
Room Size: m2
2 Twin Beds
Luxury Room, 2 Twin Beds

General

Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Luxury Room, 1 King Bed, Club Lounge Access
Room Size: 484 square feet m2
1 King Bed
Luxury Room, 1 King Bed, Club Lounge Access

General

Electric kettle, Number of bedrooms - 1, Square feet - 484, Ping - 13.6, Extra bed count 1, Square meters - 45, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Espresso maker, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Suite, 1 King Bed (Prestige)
Room Size: 861 square feet m2
1 King Bed
Suite, 1 King Bed (Prestige)

General

Electric kettle, Number of bedrooms - 1, Ping - 24.2, Square feet - 861, Extra bed count 1, Separate dining area, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Square meters - 80, Espresso maker, Separate sitting area, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Luxury City View King Room
Room Size: 484 square feet m2
1 King Bed
Luxury City View King Room

General

Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Square feet - 484, Ping - 13.6, Extra bed count 1, Square meters - 45, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Superior Room, 2 Twin Beds
Room Size: 377 square feet m2
2 Twin Beds
Superior Room, 2 Twin Beds

General

Window screens, Electric kettle, Wheelchair-width doorways, Shower/tub combination, Number of bedrooms - 1, Coffee/tea maker, Square feet - 377, Square meters - 35, Wheelchair accessible, Extra bed count 1, Ping - 10.59, Private bathroom, Bathroom grab bars, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Luxury Room, 1 King Bed, Club Lounge Access, City View
Room Size: 484 square feet m2
1 King Bed
Luxury Room, 1 King Bed, Club Lounge Access, City View

General

Electric kettle, Number of bedrooms - 1, Square feet - 484, Ping - 14, Extra bed count 1, Square meters - 45, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Espresso maker, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Superior City View King Room
Room Size: 377 square feet m2
1 King Bed
Superior City View King Room

General

Electric kettle, Shower/tub combination, Number of bedrooms - 1, Coffee/tea maker, Square feet - 377, Square meters - 35, Extra bed count 1, Ping - 10.59, Private bathroom, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view

FAQ's

Is this Sofitel Hangzhou Westlake pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sofitel Hangzhou Westlake?

Check-in time for Sofitel Hangzhou Westlake starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sofitel Hangzhou Westlake have a swimming pool?

Yes, this Sofitel Hangzhou Westlake has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sofitel Hangzhou Westlake?

Best-rates for the Sofitel Hangzhou Westlake starts from $116 per night with includes Spa, Bar, Child Friendly, Balcony/Terrace, Business Services, Bedding/Linens, Wellness Facilities, Restaurant, Breakfast, Internet, Kitchen, Air Conditioner, Toiletries, Laundry, Parking, Wheelchair Accessible, Guest Services, Barbecue/Outdoor Cooking, Pool, Accessibility, Security/Safety with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Sofitel Hangzhou Westlake a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sofitel Hangzhou Westlake wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sofitel Hangzhou Westlake is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sofitel Hangzhou Westlake?

Based on the information reported by the owner or manager, the Sofitel Hangzhou Westlake indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sofitel Hangzhou Westlake?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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