We’re Here to Help You Travel Smarter
Whether you have a question about a destination, need assistance with your booking, or want to share feedback, the Smartours team is here to help.
Frequently Asked Questions
How can I modify or cancel my booking?
You can manage your booking by following the link in your confirmation email or contacting our support team with your booking reference.
What types of accommodations can I book through Smartours?
We feature a curated selection of hotels, villas, and unique stays worldwide—hand-picked for quality and guest satisfaction.
How long does it take to get a reply from customer support?
We aim to respond to all emails within 24 hours during business days.
Can I speak to someone directly?
Yes! You can call our customer service line during office hours, Monday–Friday, 9 AM–6 PM (local time).
Do you offer group booking assistance?
Absolutely. Contact us with your group details, and we’ll help find the best accommodation options for your needs.
How do I share feedback or report an issue with my stay?
You can email our support team with your booking details and a description of the issue. We take all feedback seriously and work quickly to resolve any concerns.