Is this PHÖNIX Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the PHÖNIX Hotel have a swimming pool?

Yes, this PHÖNIX Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in PHÖNIX Hotel?

Best-rates for the PHÖNIX Hotel starts from $155 per night with includes Toiletries, Pool, Designated Smoking Area, TV, Business Services, Parking, Balcony/Terrace, Fireplace/Heating, Guest Services, Entertainment, Internet, Laundry, Accessibility, Bedding/Linens, Restaurant, Bar, Wheelchair Accessible, Wellness Facilities, Spa, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is PHÖNIX Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the PHÖNIX Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the PHÖNIX Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the PHÖNIX Hotel?

Based on the information reported by the owner or manager, the PHÖNIX Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for PHÖNIX Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

PHÖNIX Hotel | Hotel in Bergneustadt

| 8.6 (149 Reviews) | 1 Bathroom

Hotel in Bergneustadt

Hotel in Bergneustadt with a full-service spa and free valet parking
Along with a full-service spa, this hotel has an indoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and bathrobes. Accommodations offer separate sitting areas and include desks. 20-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Free toiletries

Private bathroom

Hair dryer

Toothbrush and toothpaste (on request)

Towels

Toilet paper

Shower

Soap

Bedroom

Heating

Bed sheets

Iron/ironing board (on request)

Soundproofing

Slippers

Laptop-friendly workspace

Desk

Laptop-compatible safe

Separate sitting area

Breakfast

1 bar

Room service available

1 restaurant

Parking

Free self parking on site

Electric car charging station on site

Roundtrip airport shuttle (surcharge)

Wheelchair-accessible parking available

Free valet parking on site

Accessibility

Elevator

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible parking

Wheelchair-accessible lounge

Wheelchair accessible (may have limitations)

Activities

Hiking/biking trails

Sauna

Steam room

Playground

Billiards/pool table

Full-service spa

Indoor pool

Fitness center

Entertainment

Satellite channels

20-inch flat-screen TV

General

Meeting rooms

Newspapers in lobby

Elevator

Vending machine

Front-desk safe

Banquet hall

German

English

Russian

Turkish

Polish

Designated smoking areas

Guest Services

Snack bar/deli

Laundry facilities

Playground

Soundproofed rooms

Indoor pool

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Luggage storage

Laundry facilities

Dry cleaning service

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Picnic area

Garden

Terrace

Spa

Facials

Manicures and pedicures

Massage - hot stone

Body treatments

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. cribs (infant beds) are available for eur 15.0 per stay.

Payment Policy

Pet fee: eur 15 per pet, per night service animals are exempt from fees crib (infant bed) fee: eur 15.0 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Food and water bowls are available pets allowed for an extra charge of eur 15 per pet, per night service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Zoe

Dec 29, 2025 12:38:07 AM

Review Score: 6

Summary: The bed was very uncomfortable asnit was 2 single beds pushed together and the bed kept seperating - i had booked a double room so this wasnt good as we didnt sleep well

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Single Room Room Size: 183 square feet m² 1 Twin Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 183, Ping - 5.14, No cribs (infant beds), Pets not allowed, Bed count minimum 1, Square meters - 17.0, Bed count maximum 1
Comfort Double Room, Park View Room Size: 215 square feet m² 1 King Bed	General Square meters - 20, Number of living rooms 0, Square feet - 215, No rollaway/extra beds, Number of bedrooms - 0, Ping - 6, Garden view, Pets not allowed, Extra bed count 0, Cribs/infant beds (surcharge), Bed count minimum 1, Bed count maximum 1
Family Triple Room Room Size: 258.00 square feet m² 2 King Bed and Twin Sofa Bed	General Number of living rooms 0, Square meters - 23.1, No rollaway/extra beds, Number of bedrooms - 0, Ping - 7, Pets not allowed, Square feet - 258.00, Cribs/infant beds (surcharge), Bed count minimum 2, Bed count maximum 2
Family Quadruple Room Room Size: m² 2 King Bed and Large Twin Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Cribs/infant beds (surcharge), Bed count minimum 2, Bed count maximum 2
Standard Double Room Room Size: 215 square feet m² 1 King Bed	General Square meters - 20, Number of living rooms 0, Square feet - 215, No rollaway/extra beds, Number of bedrooms - 0, Ping - 6, Pets not allowed, Cribs/infant beds (surcharge), Bed count minimum 1, Bed count maximum 1
Deluxe Double Room, Park View Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Park view, Cribs/infant beds (surcharge), Bed count minimum 1, Bed count maximum 1