NH Madrid Balboa | Hotel in Madrid

| 9.0 (344 Reviews) |  1 Bathroom
Castellana Hotel | NH Madrid Balboa

Hotel in Castellana, Madrid

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space.
Housekeeping is available on request.
NH Madrid Balboa offers 122 accommodations with minibars and safes. A pillow menu is available. 19-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Parking
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Eco-friendly toiletries
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Towels
Bedroom
  • Pillow menu
  • Rollaway/extra beds (surcharge)
  • Blackout drapes/curtains
  • Heating
  • Bed sheets
  • Desk
  • Iron/ironing board (on request)
  • Eco-friendly cleaning products provided
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Recycling
  • Phone
  • LED light bulbs
  • Connecting rooms available
Breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available
  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 17-28 per person
  • 1 bar
  • Coffee/tea filters (reusable)
  • Minibar
  • Free bottled water
  • Electric kettle
Parking
  • Wheelchair-accessible parking available
  • Self parking on site (EUR 25.30 per day)
  • Electric car charging station on site
Accessibility
  • Elevator
  • Wheelchair-accessible parking
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Bicycle rentals
  • Fitness center
Entertainment
  • 19-inch LCD TV
  • Premium channels
  • Satellite channels
General
  • Conference space (1335 square feet)
  • Business center
  • Meeting rooms
  • Elevator
  • Water dispenser
  • Library
  • Front-desk safe
  • Free newspapers in lobby
  • Spanish
  • English
  • Comprehensive food waste policy
  • Water dispenser
  • Vegan dining options
  • Biodegradable coffee stirrers
  • At least 80% of food locally-sourced
  • Vegetarian dining options
  • No plastic coffee stirrers
  • No plastic soda bottles
  • Comprehensive recycling policy
  • Smoke-free property
  • No plastic drinking straws
  • Local culture & ecosystem education
  • Humane treatment of captive wild animals
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Reusable cups only
  • Biodegradable drinking straws
  • Reusable tableware only
  • 100% renewable energy
  • No plastic water bottles
  • TV in lobby
Guest Services
  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Rollaway/extra beds (surcharge)
  • Daily housekeeping
  • Dry cleaning service
  • Change of bedsheets (on request)
  • Multilingual staff
  • 24-hour front desk
  • Tour/ticket assistance
  • Change of towels (on request)
  • Laundry facilities
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for eur 29.96 per night.
Payment Policy
Fee for buffet breakfast: approximately eur 17 to 28 per person self parking fee: eur 25.30 per day pet fee: eur 25 per pet, per night service animals are exempt from fees rollaway bed fee: eur 29.96 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 55 lbs per pet) pets allowed for an extra charge of eur 25 per pet, per night service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Maryann
Dec 31, 2025 12:29:16 PM
Review Score:   6
Summary: Staff was not the friendliest and I could have done without the mold in the shower. Oh and the water bottles in your room are not free and they don’t tell you that. Would not stay again
See All Reviews

Room Arrangement

Room Info Facilities
Superior Room
Room Size: 183 square feet m2
1 Double Bed
2 Twin Beds
Superior Room

General

Number of living rooms 0, Number of bedrooms - 0, Coffee/tea maker, Square meters - 17, Pets not allowed, Extra bed count 1, Number of bathrooms - 1, Free cribs/infant beds, Bathrobes, Private bathroom, Square feet - 183, Ping - 5.14, Slippers, Wardrobe or closet, Bed count minimum 1, Bed count maximum 2
Standard Room
Room Size: 172 square feet m2
1 Double Bed
2 Twin Beds
Standard Room

General

Number of living rooms 0, Number of bedrooms - 0, Square meters - 16, Pets not allowed, Extra bed count 1, Number of bathrooms - 1, Free cribs/infant beds, Private bathroom, Square feet - 172, Wardrobe or closet, Ping - 4.83, Bed count minimum 1, Bed count maximum 2
Standard Room (View)
Room Size: 183 square feet m2
1 Double Bed
2 Twin Beds
Standard Room (View)

General

Private bathroom, Square feet - 183, Ping - 5, No cribs (infant beds), Number of bedrooms - 1, Coffee/tea maker, Wardrobe or closet, Square meters - 17, Bed count minimum 1, Extra bed count 1, City view, Bed count maximum 2

FAQ's

Is this NH Madrid Balboa pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at NH Madrid Balboa?

Check-in time for NH Madrid Balboa starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the NH Madrid Balboa have a swimming pool?

No, this NH Madrid Balboa does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in NH Madrid Balboa?

Best-rates for the NH Madrid Balboa starts from $196 per night with includes Bedding/Linens, Entertainment, Parking, Wheelchair Accessible, Security/Safety, Business Services, Bar, Breakfast, Kitchen, TV, Accessibility, Fireplace/Heating, Restaurant, Guest Services, Child Friendly, Laundry, Wellness Facilities, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is NH Madrid Balboa a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the NH Madrid Balboa wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the NH Madrid Balboa is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the NH Madrid Balboa?

Based on the information reported by the owner or manager, the NH Madrid Balboa indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for NH Madrid Balboa?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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