Mercure Nairobi Upper Hill | Hotel in Nairobi

| 8.6 (121 Reviews) |  2 Bathrooms  6 Guests
Nairobi Upper Hill Hotel | Mercure Nairobi Upper Hill

Hotel in Nairobi Upper Hill, Nairobi

Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs." Mr Gerard MOUTOU, Hotel Manager. Mercure Nairobi Upper Hill is located in the financial district, surrounded by banks, international corporate companies, and Embassies and in close proximity to the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all-day dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, and conferences for small to large groups. Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect for enjoying a Kenyan safari or business trip. Discover Nairobi National Park, just 24 min from the Hotel.

Mercure Nairobi Upper Hill is located in Nairobi.

This 44 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Sports/Activities, Guest Services, Entertainment, and several others. This is a 4 star rated property and has over 121 reviews with the average score of 8.6 . Coming to Nairobi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 44 Bedrooms Hotel if you want to learn more about this place in Nairobi. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Nairobi Upper Hill in Nairobi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Nairobi Upper Hill”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Bar
  • Wine/Champagne
  • Special diet meals (on request)
  • Coffee house on site
  • Breakfast in the room
  • Fruit
  • Snack bar
  • Kids' meals
  • Kid-friendly buffet
Parking
  • Free parking
  • Parking on site
  • Accessible parking
  • Parking
  • Parking garage
Accessibility
  • Lowered sink
  • Auditory guidance
  • Bathroom emergency cord
  • Raised toilet
  • Wheelchair accessible
  • Toilet with grab rails
  • Visual aids (Braille)
Activities
  • Cooking class
  • Game drives
  • Fitness center
Entertainment
  • Board games/Puzzles
  • Outdoor play equipment for kids
General
  • Air conditioning
  • Non-smoking rooms
  • Facilities for disabled guests
  • Soundproof rooms
  • Designated smoking area
  • Smoke-free property
  • Safe
  • Wifi in all areas
  • Elevator
Guest Services
  • Fax/Photocopying
  • Baggage storage
  • Shuttle service
  • Concierge
  • Suit press
  • Packed lunches
  • Airport shuttle (additional charge)
  • Shared lounge/TV area
  • 24-hour front desk
  • Dry cleaning
  • Business center
  • Meeting/Banquet facilities
  • Ironing service
  • Currency exchange
  • Daily housekeeping
  • Room service
  • Laundry
  • Tour desk
  • Airport shuttle
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Sun deck
  • Outdoor furniture
Security/Safety
  • Security alarm
  • 24-hour security
  • Key card access
  • CCTV outside property
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Breakfast to-go containers
  • Process in place to check health of guests
  • First aid kits available
  • Thermometers for guests provided by property
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Cashless payment available
Spa
  • Swimming pool
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
7.76
Location:
8.21
Staff:
8.8
Facilities:
7.67
Comfort:
8.66
Cleanliness:
8.57
Hamza
Nov 13, 2025 08:00:00 AM
Review Score:   8
Austria
Reviewer Type: Solo Traveller
Travel Purpose: business
Positive: Friendly staff. With special thanks to Nelly and Mercy in making my wait of my flight enjoyable
See All Reviews

Room Arrangement

Room Info Facilities
Superior King Room
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed
Superior King Room

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Slippers, Walk-in shower, Towels/Sheets (extra fee), Toilet paper, Shampoo, Toothbrush, Private bathroom, Conditioner, Hairdryer, Bathtub

General

Air conditioning, Carbon monoxide detector, Carpeted, Hypoallergenic, Soundproof, Key card access, Laptop safe, Trash cans, Iron, Ironing facilities, Safe, Smoke Alarm, Tile/Marble floor

Media & Technology

Satellite channels, Cable channels, Flat-screen TV, TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Dining table, Electric kettle

Living Area

Dining area, Sitting area, Desk

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Adapter, Feather pillow, Socket near the bed, Non-feather pillow

Exclusive services

Free gym access, Concierge services

Physical distancing

Single-room AC for guest accommodation
King Room
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
King Room

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Slippers, Walk-in shower, Towels/Sheets (extra fee), Toilet paper, Shampoo, Toothbrush, Private bathroom, Conditioner, Hairdryer, Bathtub

General

Air conditioning, Carbon monoxide detector, Carpeted, Hypoallergenic, Soundproof, Key card access, Laptop safe, Trash cans, Iron, Ironing facilities, Safe, Smoke Alarm, Tile/Marble floor

Media & Technology

Satellite channels, Cable channels, Flat-screen TV, TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Dining table, Electric kettle

Living Area

Dining area, Sitting area, Desk

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Adapter, Feather pillow, Socket near the bed, Non-feather pillow

Exclusive services

Free gym access, Concierge services

Physical distancing

Single-room AC for guest accommodation
Check Hotel Availability
Nightly rates from:
USD94
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