Is this Hotel Fire & Ice pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Fire & Ice have a swimming pool?

No, this Hotel Fire & Ice does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Fire & Ice?

Best-rates for the Hotel Fire & Ice starts from $147 per night with includes Restaurant, Breakfast, Internet, Fireplace/Heating, Balcony/Terrace, Security/Safety, Business Services, Bar, Toiletries, Eco Friendly, Parking, Skiing, Guest Services, Laundry, TV, Accessibility, Sports/Activities, Bedding/Linens, Wellness Facilities, Spa, Child Friendly, Kitchen, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Fire & Ice a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Fire & Ice wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Fire & Ice is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Fire & Ice?

Based on the information reported by the owner or manager, the Hotel Fire & Ice indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Fire & Ice?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Fire & Ice | Hotel in Neuss

Name: Hotel Fire & Ice
Address: Neuss, North Rhine-Westphalia, Germany, DE
Price range: Prices for upcoming dates start at $147 per night
Rating: 9.4

9.4 (267 Reviews) | 1 Bathroom

Hotel in Grefrath, Neuss

Family-friendly slopeside fun with downhill skiing
With direct access to the slopes, Hotel Fire & Ice makes guests feel at home with amenities like a restaurant and a full-service spa.
Change of towels is available on request.
Hotel Fire & Ice offers 101 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Skiing

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Eco Friendly

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Free toiletries

Hair dryer

Towels

Bathrobes

Bedroom

Blackout drapes/curtains

Pillow menu

Pillow-top mattress

Premium bedding

Down comforter

Hypo-allergenic bedding

Bed sheets

Individually furnished

Connecting rooms available

Laptop-compatible safe

Iron/ironing board (on request)

Soundproofing

LED light bulbs

Water-efficient toilets only

Slippers

Phone

Eco-friendly cleaning products used

Breakfast

Coffee/tea in common area(s)

2 bars/lounges

1 restaurant

Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–11:30 AM on weekends: EUR 24.50 for adults and EUR 12.25 for children

Coffee/tea maker

Electric kettle

Free bottled water

Parking

Limited onsite parking

Electric car charging station on site

Uncovered self parking on site (EUR 6 per day)

Wheelchair-accessible parking available

RV/bus/truck parking (surcharge) on site

Accessibility

2 on-site accessible parking spaces

Elevator door width (inches): 35

Wheelchair-accessible path to elevator

Stair-free path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Wheelchair-accessible parking

Elevator

Wheelchair-accessible path of travel

Activities

Ski lifts

Health/beauty spa

Ski area

Golfing

Hiking/biking trails

Skiing

Steam room

Mini golf

Shopping

Sauna

Sledding

Bike parking

Downhill skiing

Full-service spa

Snowboarding

Fitness center

Entertainment

32-inch LCD TV

Satellite channels

General

Meeting rooms - 13

Conference center (269 square feet of space)

Lockers available

Front-desk safe

ATM/banking services

Elevator

Reception hall

Banquet hall

Spanish

English

German

Polish

Dutch

French

Comprehensive recycling policy

Fireplace in lobby

No plastic water bottles

At least 80% of food locally-sourced

At least 80% lighting from LEDs

Reusable cups only

Comprehensive food waste policy

Double-glazed windows

Reusable tableware only

Vegetarian dining options

No plastic soda bottles

Local artist showcase

Smoke-free property

No plastic drinking straws

Guest Services

Mini golf

Highchair

Art supplies

Children's games

Laundry facilities

Soundproofed rooms

Luggage storage

Multilingual staff

Concierge services

Ski storage

Daily housekeeping

Dry cleaning service

Ski-in/ski-out access

Change of bedsheets (on request)

Ski equipment rentals

Ski passes

Tour/ticket assistance

Change of towels (on request)

Laundry facilities

24-hour front desk

Skiing lessons

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Terrace

Spa

Sauna

Steam room

Spa open daily

Massages

Policies

Check-in

Check-in time starts at 4:00 pm minimum check-in age: 18

Check-out

Check-out before 11 am contactless check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for eur 30.0 per night.

Payment Policy

Fee for buffet breakfast: approximately eur 24.50 for adults and eur 12.25 for children uncovered self parking fee: eur 6 per day rollaway bed fee: eur 30.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property uses eco-friendly cleaning products

Reviews

Michael

Oct 30, 2025 09:11:21 AM

Review Score: 10

Summary: This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Twin Room, 1 Twin Bed Room Size: 258 square feet m² 1 Twin Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 258, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square meters - 24, Extra bed count 1, Air conditioning, Free cribs/infant beds, Desk, Ping - 7.25, Bed count minimum 1, Bed count maximum 1
Family Suite Room Size: 441 square feet m² 2 Double Bed and Twin Bunk Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 1, Children's books, Extra bed count 1, Square feet - 441, Air conditioning, Free cribs/infant beds, Ping - 12.39, Square meters - 41, Wardrobe or closet, Bed count maximum 3, Bed count minimum 3
Baum Chalet, 1 Queen Bed, Garden View Room Size: 269 square feet m² 1 Queen Bed	General Square feet - 269, No rollaway/extra beds, Portable fan, No cribs (infant beds), Garden view, Wardrobe or closet, Ping - 7.56, Square meters - 25, Heated floors, Bed count minimum 1, Bed count maximum 1
Premium Twin Room Room Size: 280 square feet m² 1 Double Bed	General Rollaway/extra beds (surcharge), Square feet - 280, Number of bedrooms - 1, Wardrobe or closet, Square meters - 26, Bed count minimum 1, Extra bed count 1, Air conditioning, Bed count maximum 1, Free cribs/infant beds, Ping - 7.87