Frequently Asked Questions
Your Smart Travel Questions, Answered
The former Smartours LLC closed due to financial difficulties and filed for bankruptcy. In September 2025, TravelAI — a Vancouver-based travel technology company backed by the UpNext Group — relaunched Smartours under new ownership. With stronger resources and AI-driven innovation, the new Smartours is built for long-term stability.
Smartours was relaunched under new ownership by TravelAI in September 2025. Unfortunately, bookings made with the former Smartours LLC are not part of the new company. For refunds or claims from past trips, please contact the trustee managing their bankruptcy: DSI Assignments – Smartours Case.
Unfortunately, gift cards and credits from the former Smartours LLC cannot be honored by the new Smartours. TravelAI only acquired the brand and trademarks, not the past company’s financial obligations.
No. TravelAI did not acquire customer data from the former Smartours LLC. All bookings with the new Smartours are handled securely as fresh reservations.
Smartours still offers guided tours and curated travel experiences, but with a modern twist. Instead of fixed group packages, our AI designs flexible itineraries based on your budget, style, and interests. This means every trip feels unique while still carrying forward the spirit of guided, trusted travel.
Yes. All current bookings are backed by TravelAI and are completely separate from the old Smartours company. You can book with confidence knowing your trip is supported at every step.
Absolutely. Unlike traditional packages, Smartours uses AI to adjust itineraries to your pace, budget, and interests. This ensures your journey feels uniquely yours.
Payments are processed securely through our trusted partners and suppliers. Every transaction is handled with transparency and traveler protection in mind.
For new inquiries, you can email support@smartours.com or use the contact form on Smartours.com. Our team will be happy to assist you.
The acquisition was made to revive a trusted travel brand while reimagining packaged tours with advanced AI. The goal is to combine brand legacy with innovation, making travel smarter and more adaptable.
TravelAI operates a global network of travel brands that connect millions of travelers to hotels, resorts, rentals, and more by partnering with suppliers and referral platforms. Smartours expands this ecosystem by adding packaged travel and guided tours, giving travelers not just places to stay but also complete itineraries and curated experiences. Together, these brands make it easier to plan, compare, and book memorable journeys worldwide.
TravelAI is reinventing packaged travel with AI so every trip can be personalized in real time. By learning from real traveler interactions, Smartours is continuously refining its models to deliver flexible itineraries and seamless, adaptive journeys. Over time, Smartours will evolve into an AI-powered concierge that designs, adapts, and curates travel for every generation of explorers.
Smartours expands TravelAI’s focus from accommodations into full-service travel experiences. By adding packaged tours to its portfolio, TravelAI can serve travelers at every stage of the journey — from finding a place to stay to enjoying curated group experiences.
Smartours is built on trust, transparency, and continuous innovation. We honor the brand’s legacy of guided travel while reimagining it with AI-powered personalization. Unlike one-size-fits-all tours, Smartours creates a “segment of one,” ensuring no two journeys are alike.