Thank you for your patience. You are important to us.
Due to the high volume of calls and emails we are receiving, please be advised that you may experience long wait times when you call or send an email. Please know that you are very important to us and we understand that this is an extraordinary time filled with lots of uncertainty. But we hear you. And we will do our very best to address your concerns as soon as possible. In the meantime, we appreciate your patience and support.
Most smarTours departures through March 31, 2021 are suspended
Since the COVID-19 pandemic began, we have been working tirelessly with our partners on the ground to ensure we all offer the highest standards for health, hygiene, and safety. Unfortunately, with the information we currently have about current conditions both in the U.S. and abroad, we do not believe our standards will be met. Therefore, most smarTours trips through March 31, 2021 have been suspended.
The exceptions are the following tours departing in March 2021. At this time, we expect to operate these tours as planned.
- Three Continents Cruise, departing March 4
- Cuba Highlights, departing March 4
- South Africa Highlights, departing March 8
- Incredible Iceland & Northern Lights, departing March 11
- Splendors of Egypt, departing March 18
- Tulips and Windmills, departing March 30
What Happens Next?
No action is required by you at this time. If your tour has been suspended, we will notify you shortly to discuss the next steps.
If you are departing in April 2021 or later
If you are traveling in April 2021 or later our standard cancellation terms will apply. You can learn more on our terms and conditions page. However, please be advised that we are currently not collecting final payments for tours departing in 2021. We are monitoring the situation very closely and waiting to see how COVID-19 continues to evolve globally. We will provide an update once we have more information.
For private tours you will receive a message from your group leader and smarTours separately. Terms and cancellation penalties outlined in the private group agreements supersede any cancellation penalties listed here. Please reach out to your private group specialist for updates regarding your private group tour.
Reporting Claims with Trip Mate (travel insurance)
If you purchased a travel protection plan through us and believe you are eligible to submit a claim, please contact Trip Mate directly. Trip Mate also encourages you to go online to:
- Review or print your Plan Document: www.tripmate.com/wpf394h or www.tripmate.com/wpf394U
- Check the status of your claims at www.tripmate.com; please have your claim number handy.
- For a step-by-step guide on how to submit a claim online, click here.
For more information, please read these Frequently Asked Questions from Trip Mate. If you have additional questions, please contact Trip Mate.
Update on CIBTvisas (visas and passports)
The CIBTvisas websites will provide the latest guidance on requirements and consulate availability and their customer service teams are available by telephone at 800-929-2428 or via email at email@example.com.
More Coronavirus Information
For more information about the Coronavirus and related travel restrictions, please visit the following:
- State Department Travel Advisory Updates
- Information About the Travel Restrictions
- Center for Disease Control Updates & Information
Finally, Thank You
This is truly an unprecedented situation, and the health and safety of our travelers is, as always, our top priority. We regret any disappointment and inconvenience that these changes may cause, and we greatly appreciate your patience as we work through this extraordinary and difficult time together.
Thank you for your understanding and your patronage. Please stay safe, and we look forward to traveling with you in the future.
An Important Message About Safety
Your safety is our number one priority. smarTours has operated for nearly 25 years by not only choosing amazing, bucket-list worthy destinations at a great value but by ensuring our travelers are safe. We pay very close attention to the State Department Travel Advisories and Warnings and will react immediately when necessary.
Communication on the Ground
We are also in constant contact with our partners on the ground, including our tour directors, before, during, and after tours. If there is a concern in a region, we increase the frequency of contact and can be in touch hourly. We do this directly with our ground partners as we believe they have the most accurate information in-destination and approach your safety with the same care as we do. We have been working with many of our partners for decades, and we have developed strong relationships built on communication and trust.
We will not hesitate to reroute or cancel a tour if we believe your safety is at risk. We have rerouted and canceled tours in the past, and we won’t hesitate to do it again. We will contact you immediately if your departure is affected and work with you accordingly to revise your plans.
Emergency Contact Information
Prior to departure, we always provide you with emergency contact information. If you are already in-destination and there is an emergency, smarTours and our partners will initiate our extensive evacuation plans immediately. The actual plans vary depending on the region and the situation.
Even so, we highly recommend you always purchase travel insurance for any trip you take. You can purchase insurance directly through smarTours or from your preferred insurance provider.
Your Safety Comes First
Seeing the world is exciting and inspiring, and we want you to feel safe before and during your journey. We will always prioritize your safety above all else so you feel confident in your decision to travel with smarTours.