Update Regarding the Coronavirus Outbreak – February 4, 2020
We have canceled our China departures through April and continue to monitor the situation. We are also currently looking at our Vietnam and Thailand tours so we ensure the safety of our guests. If you are on one of these tours you will be receiving an update. These emails are being sent out in order of departure date. While we want you to travel and enjoy our amazing trips, your safety is our number one priority and we appreciate your patience as we work through these options with you.
Update Regarding the Coronavirus Outbreak – January 31, 2020
The World Health Organization (WHO) has declared the coronavirus outbreak a Public Health Emergency of International Concern. Following the announcement, the U.S. State Department issued a new travel advisory for China — Level 4, Do Not Travel.
Effective immediately we have canceled all March and April departures to our China tours:
- “The Best of China” departing March 3rd, 2020
- “The Best of China” departing April 7th, 2020
- “China & Yangtze River Cruise with Hong Kong” departing March 12th, 2020
- “China & Yangtze River Cruise with Hong Kong” departing April 9th, 2020
- “China & Yangtze River Cruise with Hong Kong” departing April 23rd, 2020
Please call our call center (800.337.7773, M-F 9:00AM-9:00PM ET or S-S 10:00AM-6:30PM) to either receive a refund without penalty or transfer payments to another tour.
TOURS TO REST OF ASIA:
While some concerns exist for travelling in the wider Asian area, there is currently no reason to cancel any existing trips to countries outside of China. We are, however, looking to reroute our trips via other airports and airlines and ask for your patience as we look at alternatives. We will be in touch as soon as we have alternate options
Update Regarding the Coronavirus Outbreak – January 27, 2020
Effective immediately we have canceled all March departures to our China tours: “The Best of China” departing March 3rd, 2020 and “China & Yangtze River Cruise with Hong Kong” departing March 12th, 2020. Please call our call center (800.337.7773, M-F 9:00AM-9:00PM ET or S-S 10:00AM-6:30PM) to either receive a refund without penalty or transfer payments to another tour.
We are constantly monitoring the situation with the Coronavirus outbreak in areas of China. We are consistently checking the travel advisories, the CDC updates, and are in close contact with our partners in the region as well as the airlines and will communicate the necessary information as it comes in.
For up to date information, here is a link to the CDC: https://www.cdc.gov/coronavirus/
For the State Department Travel Advisory updates: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories/china-travel-advisory.html
For the World Health Organization updates: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
An Important Message About Safety
Your safety is our number one priority. smarTours has operated for nearly 25 years by not only choosing amazing, bucket-list worthy destinations at a great value but by ensuring our travelers are safe. We pay very close attention to the State Department Travel Advisories and Warnings and will react immediately when necessary.
Communication on the Ground
We are also in constant contact with our partners on the ground, including our tour directors, before, during, and after tours. If there is a concern in a region, we increase the frequency of contact and can be in touch hourly. We do this directly with our ground partners as we believe they have the most accurate information in-destination and approach your safety with the same care as we do. We have been working with many of our partners for decades, and we have developed strong relationships built on communication and trust.
We will not hesitate to reroute or cancel a tour if we believe your safety is at risk. We have rerouted and canceled tours in the past, and we won’t hesitate to do it again. We will contact you immediately if your departure is affected and work with you accordingly to revise your plans.
Emergency Contact Information
Prior to departure, we always provide you with emergency contact information. If you are already in-destination and there is an emergency, smarTours and our partners will initiate our extensive evacuation plans immediately. The actual plans vary depending on the region and the situation.
Even so, we highly recommend you always purchase travel insurance for any trip you take. You can purchase insurance directly through smarTours or from your preferred insurance provider.
Your Safety Comes First
Seeing the world is exciting and inspiring, and we want you to feel safe before and during your journey. We will always prioritize your safety above all else so you feel confident in your decision to travel with smarTours.