Flexible Booking with smarTours
To give you more confidence in planning the trip of a lifetime, smarTours has introduced Flexible Booking to allow you more time to consider your options and finalize your plans.
After making your reservation, if you need to change your dates, or decide that you’d feel safer traveling to a different destination, you can change your booking with no fees or penalties applied, as long as you let us know before your final payment due date.
We look forward to venturing out into the world with you!
Please note that when rebooking, if you choose a trip or departure that is more expensive than your original booking, you are responsible for the difference in price; If the trip or departure is less expensive than your original booking, and you have made the final payment for your original booking, then a future travel credit will be issued in the amount of the difference. If you have not made the final payment for your original booking, then any overage paid will be applied to reduce the balance due for the new booking.
Under these terms, you may not cancel and rebook the same tour and departure date in order to take advantage of a new or different promotion offered by smarTours. In these cases, standard cancellation terms will apply to the original booking, and therefore the non-refundable deposit is forfeited and may not be transferred to the new booking.
Note, Uniquely Uganda tour bookings are excluded from the above policy due to the lead time required in acquiring the necessary trekking permits for the tour. Tour dates may not be changed without forfeiting the non-refundable deposit. All other tours are included in the Flexible Booking policy.
Standard Terms & Conditions apply to changes and cancellations made after your final payment due date. We strongly encourage all travelers to purchase a Travel Protection Plan to cover changes or cancellations that may occur after the final payment due date. Insurance terms and conditions apply.