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Sheila Ramos


Operations Manager

Sheila was born in Portsmouth, VA, but spent many of her formative years in the Philippines, where she received a bachelor’s degree in Tourism before returning to the U.S. and settling in New York. She is a veteran of the travel industry, and prior to joining smarTours held several roles in tour operations, reservations management and sales at Pacific Delight Tours, Italiatour and Air France. 

Since joining smarTours in August 2002, Sheila has managed all aspects of operations and has seen the company grow and evolve, almost from the beginning. And when it comes to tour operations, she has seen it all and has lived to tell the tales. Now she handles contracting air for all of our tours, manages utilization, finalization, and ticketing deadlines, and handles tour operations for many of our destinations. 

She loves visiting iconic sights and learning the history and culture of different countries. Her craziest, “it’s a small world” experience happened on an inspection trip to Dubai and Abu Dhabi, where she ran into a former coworker from the Philippines at Ferrari World. On her bucket list are visiting Israel, Greece, and Italy. If she’s not traveling or wrangling with airlines so that our customers can travel, you’ll find her at the bowling alley with her friends. 

Favorite smarTours destination: Egypt